How to choose a mortgage broker in Australia (2026 checklist)

Choose a mortgage broker by checking these five things first: (1) relevant credentials and registration with the appropriate industry body, (2) a minimum of 50+ public reviews averaging 4.5+, (3) transparent itemised pricing in a written quote, (4) availability within your timeframe, and (5) responsiveness to your initial enquiry. Shortlist 3 candidates, ask the same 5 questions of each, and choose the one that scores highest on communication and value — not just the lowest price.

Mortgage brokers are paid by the lender, not by you. Standard commission: 0.65% of the loan amount upfront plus 0.15% trail commission per year. For a $600,000 loan, the broker receives ~$3,900 upfront and $900/year ongoing. Under Best Interests Duty laws (introduced 2021), brokers are legally required to recommend the loan that's in YOUR best interest, not the one paying highest commission. They must disclose all commissions in writing before you proceed.

Yes — for the borrower in 99% of cases. Some specialist brokers charge fees for very complex deals (commercial, foreign income, bridging finance) — typically $1,500-$5,000, disclosed upfront. The lender pays the broker commission whether you go direct or via broker, so the cost to you is the same. Brokers often negotiate better rates than walk-in customers due to their volume relationships with lenders. There's no downside to using a broker for a standard residential mortgage.

Initial broker assessment: 30-60 minutes (usually free). Lender pre-approval: 2-7 business days for most lenders, 1-2 days for some online lenders. Pre-approvals last 60-90 days. Full unconditional approval after you find a property: 2-4 weeks including valuation. The whole process from first broker meeting to settlement: typically 6-12 weeks for a residential purchase. Broker can fast-track urgent applications — let them know if you're in a competitive auction situation.

Not necessarily. The mortgage market changes constantly. A broker who was great for your purchase 5 years ago may not be the best for refinancing today. Best refinancing brokers focus on: knowing current cashback offers, negotiating discharge fees aggressively, and processing applications quickly to capture limited-time deals. Many borrowers use 2-3 different brokers across their property journey based on specialty. Loyalty has no commercial benefit — choose the best broker for your current situation.

Look for: 5+ years experience, MFAA or FBAA membership (industry bodies), 30+ lenders on their panel (more options), Best Interests Duty compliance documentation, transparent fee disclosure, willingness to explain options without pressure, and strong recent reviews on Google/ProductReview. Avoid brokers who: only mention 1-2 lenders, push specific products without comparing alternatives, are vague on commission disclosure, or pressure you to commit quickly. Get 2-3 brokers before deciding.